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Contact Service
Phone: 541-826-2500
644 W. Dutton Rd., Eagle Point, OR 97524
Monday - Friday 7AM to 4:30PM PST
Email: [email protected]

***Due to strict new tax collection requirements, we NO LONGER ship to any country in EUROPE. We will miss serving you.

International Orders

International import/export regulations are changing fast.    We are struggling to keep up with all the new laws and regulations being imposed by different governments worldwide.


***As of December 31, 2020, we no longer ship to UK addresses.   New UK laws require us to obtain a tax account with the UK, collect 20% VAT and redeem it to the UK government.   We do not have the staff necessary to do this, therefore, we regret that we must discontinue orders to the UK.

****European Union (plus Switzerland and Norway) are changing regulations in 2021.   These new regulations involve additional paperwork and will soon require us to obtain a tax account, same as the UK.    We may soon STOP sending to Europe.



NOTE: international packages may be subject to in import tax (sometimes called Import Duty, Customs fees, GST, or VAT) levied by your country.   We are NOT responsible for this tax.  We do not collect or receive any part of this tax.   Please be aware of your country's import laws, and that you may be asked to pay a tax by your government.

By law, we cannot lie on a customs form and state that what is inside is a gift.   Doing so puts our business at risk of being fined a very large fine.   We will not jeopardize our business in this way.   Please do not ask us to mark your package as "gift" or to write a low value on the declaration form.    We MUST write the full value, or US Customs will return the package to us, and we will have to pay shipping again to resend it.  

We MUST also declare the cost of postage on the customs declaration form.    This means your country will charge you the import tax on the FULL amount of your order, including shipping costs.

INTERNATIONAL shipping rates:
Orders shipped to an international address are calculated as follows:

If your package weighs UNDER 4 pounds (approx. 1.8 kilos), the shopping cart will give you 2 shipping options:
    -First Class International Parcel
    -Priority Mail International

First Class International:
Rates are calculated based on the weight of the package and the destination country.

First Class International rates START at 8 ounces (225 grams).   The next weight rate is 2 pounds (900 grams), followed by 3 pounds (1.3 kilos) and 4 pounds (1.8 kilos).
Example:
    -if your package weighs 3 ounces (85 grams), we will be paying for 8 ounces (225 grams)
    -if your package weighs 10 ounces (280 grams), we will be paying for 2 pounds (900 grams)

This means that if you buy 1 little die that weighs 1 ounce (25 grams), the US Postal Service will charge for 8 ounces (225 grams)!  

NOTE:  First Class International packages are NOT searchable.  This means that if your package is taking a long time, or if it is lost, the US Postal Service will NOT search for it.   They do not allow us to file for a package search.   There is nothing we can do to find your package.   We just need to wait until it arrives.


Priority Mail International:
Rates are calculated based on the weight of the package and the destination country.

Priority Mail International rates START at 1 pound and continue in 1 pound increments.
If your package is OVER 4 pounds, you can ONLY use Priority Mail International.   First Class International is ONLY for packages under 4 pounds.

NOTE
First Class International packages are NOT searchable.   If your package is taking a long time, we CAN NOT ask the post office to look for it.    We just need to wait.    Most packages arrive in less than 2 weeks.   However, we have had packages take as long as 9 months to arrive.  This is OUT OF OUR CONTROL  

Priority Mail International packages are searchable.  This means that if your package is taking a long time, or if it is lost, the US Postal Service will search for it.   We must file an "international search claim" with them after 15 days from the date of mailing.  The US Postal Service then has up to 90 days to respond.

Most of the time, when a package is taking a long time to arrive, it is because the package is held by customs for further review.   We cannot contact customs.   They will take as long as they want to review the package and to ask you for payment.  

If the package is not claimed, or you don't pay the tax, it will be returned to us VERY VERY slowly (it takes about 9 months to 1 year for packages to come back)



EXCEPTION:   Some countries are very risky to send to.   For this reason, we ONLY ship via Express Mail to Mexico.  
WE DO NOT SHIP TO:  India, Columbia, South Africa, Venezuela.   This is only a short list of countries we do not send to.  
If you need more information on your country, please ask.



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