All orders will be shipped "Best Way", meaning we will choose the least expensive service.

We ship primarily through the US Postal Service with delivery confirmation (available ONLY for USA addresses)

Due to the many shipping options offered, the shopping cart cannot calculate accurate shipping. We have access to many "Flat Rate" options which are often less expensive than rates "by weight" and will use them whenever appropriate.

We have done our best to provide fair shipping prices based on average orders. Sometimes, we may gain a few cents and sometimes loose a few cents. If we are able to SIGNIFICANTLY save you money because your order is light weight, or we can use a "flat rate" option, we will REIMBURSE you for the postage difference. Conversely, if your postage is significantly more, we will contact you to OK additional shipping.

***Note about "Flat Rate" boxes. These boxes are provided to us by the US Postal Service. They are of specific shape and often, we can fit your order in these boxes and save you money. However, please understand that we cannot put something that is larger than the box in said box. For example, we cannot put a Punch Bunch Mega Giant punch in a small flat rate box. It will NOT fit!!!!

How long should my order take to receive once it is mailed?

• For USA orders, this will vary from 2 to 7 days depending on your location and the type of mail service used. If you require "Priority Mail" (2-3 days but not guaranteed) or "Express Mail" (2 day guaranteed), please be sure to select this service upon checkout.
• For international orders, packages normally take about 10 to 15 days. During busy postal times, packages may take up to 6 weeks to reach you. We are unable to conduct a search with the post office before 6 weeks have passed.

Missing or Lost Packages: Lost packages are very rare. Missing packages will be replaced as soon as possible IF you have opted for the additional insurance (please read about insurance below). If you have elected NOT to add insurance, we reserve the right to investigate the loss of your package. This may take 30 days or more. (We're sorry to have to do this, but too many bad apples have made us come up with this policy)

Damages: Damaged packages will be replaced as soon as possible IF you have paid for insurance. If you have elected NOT to add insurance, we may ask for you to send the damaged items back at your expense before we replace them.

Package Tracking: All packages shipped Priority Mail are sent using Delivery Confirmation which can be tracked at www.usps.com. International Airmail packages cannot be tracked.

Shipping Methods: Most orders are shipped US Postal Service. We will pick the best method suited for your order

Insurance: Frantic Stamper is NOT responsible for packages lost in the mail unless you purchase insurance. For US packages, please add $1 for every $50 of value. For international packages, please add $2.50 for every $50 of value. NOTE: Some countries do not offer insured mail (see list below) If you are ordering from a country that does not provide insurance, you are ordering at your OWN risk. Also, if you elect NOT to purchase insurance and your package is lost, I cannot replace it or issue a refund. I cannot be responsible for packages lost in the mail.

We do not ship to the following countries: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Burkina Faso, Burma, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen

Order processing: Most orders are shipped within 3 to 4 business days if the items are all in stock. We try to stock as much as possible and may occasionally have items not in stock due to other orders being processed. We are a small staff of just 5 people, so if it is a particularly busy time, your order may not go out as quickly as we would like.... again, as much as possible we try to have orders out within 3 to 4 business days. If you need something FASTER, see "Rush Orders" below.

Backorders: We strive to keep as much stock as we can, but sometimes we do run out of certain items. Due to the change in postal regulations and rates, we are no longer able to ship backorders at our expense. When placing an order, if an item is out of stock, you will be given the option to either a) cancel the out of stock items, b) wait for your order to ship complete, or c) pay additional shipping for the backordered items.

RUSH Orders: If you need a RUSH order, there will be a $10 charge for in-house rush processing. Rush processing means we will ship your order the SAME day if placed before NOON, or the NEXT day if placed after noon Pacific Time.

We cannot process NEXT DAY shipments. We can use EXPRESS MAIL, however this is an expensive service. Express Mail is 2 day guaranteed delivery for US addresses. Our small town is NOT serviced by the overnight options.

Special Orders: If you need something we do not carry, or do not have enough inventory, there may be a possibility to special order for you. Special orders will be handled on a case-by-case basis depending on manufacturer minimum order requirements. Special orders are subject to a 50% non-refundable down payment with the remaining balance due when the order is ready to ship.

NSF Checks: Non-sufficient funds or closed account checks will be charged $35 for bank fees. We will require a money order, credit card, or PayPal payment within 15 days of receipt of a bad check. After 15 days, we will turn you in for collection with a collection agency in your area OR with the police department/District Attorney (whichever applies to your area). All subsequent orders will need to be via credit card, money order or PayPal. For new customers, we reserve the right to hold checks up to 2 weeks until they clear the banks before shipping your merchandise.

Returns/Exchanges: Returns of undamaged, unopened items in re-sellable condition will be accepted for STORE CREDIT or EXCHANGE only. Returns for refund are subject to a 15% restocking fee. Books & videos ARE NOT RETURNABLE. Freight is your responsibility. We cannot accept returns/exchanges for opened ink pads, paints, or partially used items. We cannot accept returns for "Clearance" merchandise, or merchandise not purchased with us. Returns must be made within 30 days from date of purchase. Special order items cannot be returned.

Received an Incorrect Item?: Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.

Privacy: We NEVER sell, give, share, trade, etc any of our customer information. NEVER, period. If you would like to be on our mailing list, please sign up via the website