Hello, Guest Login My account
View Basket Shopping Basket - 0 item(s) / Total $0
Contact Service
Phone: 541-826-2500
644 W. Dutton Rd., Eagle Point, OR 97524
Monday - Friday 7AM to 4:30PM PST
Email: fran@franticstamper.com

Store Policies

 

Shipping Rates

Shipping rates are calculated based on the weight and destination of each package.  The shopping cart will calculate this for you at the checkout page. 
**We are unable to give you a shipping quote by phone or email as it would require weighing all the products on your list.  Please let the shopping cart do that for you.**
 We ship all packages through the US Postal Service with delivery confirmation (available for USA addresses and certain countries)
 We always do our best to provide fair shipping prices. Sometimes, we may gain a few cents and sometimes loose a few cents.
If we are able to SIGNIFICANTLY save you money because your order is lighter than the shopping cart calculated, or we can use a "flat rate" option, we will REIMBURSE you for the postage difference. Conversely, if your postage is significantly more, we will contact you to OK additional shipping.

 

How long should my order take to receive once it is mailed?

  • For USA orders, this will vary from 2 to 10 days depending on your location and the type of mail service used. If you require "Priority Mail" (2-3 days but not guaranteed) or "Parcel Post" (7 to 10 days), please be sure to select this service upon checkout.
  • For international orders, packages normally take about 10 to 15 days. During busy postal times, packages may take up to 8 weeks to reach you. We are unable to conduct a search with the post office before 8 weeks have passed.  PLEASE be patient.  Usually, if a package is taking a long time it is due to your country's customs office.   Also please keep in mind that certain countries have VERY slow mail (India, Reunion, Brazil are good examples of slower than slow mail service)

Missing or Lost Packages:

Lost packages are very rare. Missing packages will be replaced as soon as possible IF you have opted for the additional insurance (please read about insurance below). If you have elected NOT to add insurance, we reserve the right to investigate the loss of your package. This may take 30 days or more. (We're sorry to have to do this, but too many bad apples have made us come up with this policy)

Damages:  

Damaged packages will be replaced as soon as possible IF you have paid for insurance. If you have elected NOT to add insurance, we may ask for you to send the damaged items back at your expense before we replace them.

Package Tracking:

All USA packages shipped are sent using Delivery Confirmation which can be tracked at www.usps.com.
International packages sent by First Class Mail (Airmail) can SOMETIMES be tracked depending on your country.   Although they can be tracked, they CAN NOT be searched if lost.
International packages sent by Priority Mail or Express Mail can be tracked AND can be searched if lost.   International searches can take up to 60 days.

Shipping Methods:

Orders are shipped via the US Postal Service. We will ship your order via the method you select at checkout. If we are able to upgrade your order to a faster shipping method at no additional charge, we will do so.  For international orders, we ship via the US Postal Service, but it is possible your country has a contract with DHL or FedEx for parcel delivery. 

Insurance:

Frantic Stamper is NOT responsible for packages lost in the mail unless you purchase insurance. The shopping cart will calculate the cost of insurance and offer it at check out. You may opt to add it or not.  Once you have chosen and checked out, we CANNOT go back into your order and add insurance or delete insurance.  You MUST choose the right option at checkout.  NOTE: Some countries do not offer insured mail (see list below) If you are ordering from a country that does not provide insurance, you are ordering at your OWN risk. Also, if you elect NOT to purchase insurance and your package is lost, we cannot replace it or issue a refund. We cannot be responsible for packages lost in the mail if you have not purchased insurance.
 
We are UNABLE TO PROVIDE INSURANCE to the following countries:  Brazil, Italy, Reunion, India.
 

We do not ship to the following countries: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Burkina Faso, Burma, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen.

**NOTE:  due to high rate of mail theft, we only ship to Mexico via EXPRESS MAIL.
**NOTE:  due to high rate of mail theft, orders to South Africa are no longer insured.  If you are shipping to South Africa, it is at your own risk.

Order processing:

Orders are processed in the order they are received.   Most orders are shipped within 2 to 4 business days if the items are all in stock. We try to stock as much as possible and may occasionally have items not in stock due to other orders being processed.  Our website indicated "real-time" inventory levels, however, on rare occasions, we may have an incorrect stock count.  We are a small staff of just 6 people, so if it is a particularly busy time, your order may not go out as quickly as we would like.... again, as much as possible we try to have orders out within 2 to 4 business days. If you need something FASTER, see "Rush Orders" below.

Backorders:

We strive to keep as much stock as we can, but sometimes we do run out of certain items. Due to the change in postal regulations and rates, we are no longer able to ship backorders at our expense. When placing an order, if an item is out of stock, we will do our best to contact you and you will be given the option to either a) cancel the out of stock items, b) wait for your order to ship complete, or c) pay additional shipping to have the out-of-stock items be on backorder status.
 
Pre-Orders:
We occasionally offer popular upcoming items for Pre-Order.   When placing a PRE-order, please note that your order will be held until ALL items are in.   If you wish to have several shipments (in-stock products, different release dates), please place separate orders
It is YOUR CHOICE if you wish to pre-pay for pre-order items or be billed at the time of shipment.  To pre-pay, simply use your credit card or paypal at checkout.   If you prefer to pay when the products are here and ready to ship, use the "Call with Credit Card" or "Send Me A Manual Paypal Invoice" payment option. 

RUSH Orders:

If you need a RUSH order, there will be a $10 charge for in-house rush processing. Rush processing means we will ship your order the SAME day if placed before NOON, or the NEXT day if placed after noon Pacific Time.  Please click here to add the in-house rush processing option.

We cannot process orders for NEXT DAY delivery. We can use EXPRESS MAIL; however this is an expensive service. Express Mail is 2 day guaranteed delivery for US addresses. Our small town is NOT serviced by the overnight options.  We cannot ship UPS Next Day or FedEx.

Please add this "product" to your shopping cart to get the rush shipping: In-House Rush Shipping

Special Orders:  

If you need something we do not carry, or if we do not have the inventory available, there may be a possibility to special order for you. Special orders will be handled on a case-by-case basis depending on manufacturer minimum order requirements. Special orders are subject to a 50% non-refundable down payment with the remaining balance due when the order is ready to ship.  Special orders cannot be cancelled or returned.

NSF Checks:

Non-sufficient funds or closed account checks will be charged $35 for bank fees. We will require a money order, credit card, or PayPal payment within 15 days of receipt of a bad check. After 15 days, we will turn you in for collection with a collection agency in your area OR with the police department/District Attorney (whichever applies to your area). All subsequent orders will need to be via credit card, money order or PayPal. For new customers, we reserve the right to hold checks up to 2 weeks until they clear the banks before shipping your merchandise.

Returns/Exchanges:

Returns of undamaged, unopened items in re-sellable condition will be accepted for STORE CREDIT or EXCHANGE only. Returns for refund are subject to a 15% restocking fee. Books & videos ARE NOT RETURNABLE. Freight is your responsibility. We cannot accept returns/exchanges for opened ink pads, paints, or partially used items.  We prefer NOT to accept returns on papers as they are easily damaged during return either due to improper packaging by the customer, or by postal service mishandling.... therefore, we strongly discourage paper returns. We cannot accept returns for "Clearance" merchandise, grab boxes, or merchandise not purchased with us. Returns must be made within 30 days from date of purchase. Special order items cannot be returned.  All returns must be pre-authorized by phone or email with a RMA (Return Authorization number)

Received an Incorrect Item?:

Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.

However, if you ordered an incorrect item, and we shipped the item you ordered (but it's not what you really meant to order), you are responsible for returning the item and paying for new shipping charges for us to ship you your new item.   We cannot read your mind and know that you didn't really "mean" to order something, but really wanted something else.   (and for those of you laughing right now, yes, this HAS happened, quite a few times in fact!!)


Angel Policy
(the following Angel Policy applies ONLY to Frantic Stamper brand products.  For more information about Angel Policies from other manufacturers, please contact the respective manufacturer directly)

  -Rubber Stamps - Our Frantic Stamper rubber stamps may be used to make cards or other projects BY HAND for resale of a finished product.   You may not stamp and resell an image as-is.  No mechanical reproduction allowed.

  -Frantic Stamper Precision Dies - You may use our dies to make handmade projects for resale.  You may not sell plain die-cut paper or other material on their own. 

***The reason for the above is that we incur many costs in designing and producing stamps and dies.  When someone sells a plain stamped image or die cut piece for another person to use, we lose out on a potential sale of a stamp or die.  We can only continue creating and manufacturing more designs if we actually sell these items. 

Privacy: We NEVER sell, give, share, trade, etc. any of our customer information. NEVER, period. If you would like to be on our mailing list, please sign up via the website
Information
Browse By Category