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All the small print you never wanted to see..... :-)
Privacy: We NEVER sell, give, share, trade, etc any of our
customer information. NEVER, period. If you would like to be
on our mailing list, see the Yahoogroups box at the bottom of this page and add
your name to the box, then click on the yahoogroups logo. You will receive approx.
2
e-mail per month, sometimes less, sometimes more... but not much more!!
Shipping/Handling Charges: Please
click here for SHIPPING RATES.
Shipping Methods: US orders will be shipped either via US
Mail or via UPS. We will pick the best method suited for your order.
Should you REQUIRE Priority mail, please indicate so on your order. An
additional charge may apply.
Canada and International orders will be shipped Airmail or Global Priority Mail
to best suit your order. If Global Priority Mail is required, please
indicate. An additional charge will apply.
All orders are shipped FOB Medford, Oregon.
Insurance: Frantic Stamper is NOT
responsible for packages lost in the mail unless you purchase insurance.
All packages shipped UPS are automatically insured for up to $100. Each
additional $100 is just $2. Priority Mail and International packages are not
automatically insured. Please add $2.50 for every $50 of value.
NOTE: Some countries do not offer insured mail (see list below) If
you are ordering from a country that does not provide insurance, you are
ordering at your OWN risk. Also, if you elect NOT to purchase
insurance and your package is lost, I cannot replace it or issue a refund.
I cannot be responsible for packages lost in the mail.
The following international countries do not qualify for insurance:
Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil,
Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central
African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador,
Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya,
Liberia, Libya, Malaysia, Mali, Mauritania, Mexico, Morocco, Myanmar, Niger,
Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Poland,
Romania, Russia, Rwanda, Senegal, Serbia-Montenegro, Seychelles, Sierra Leone,
Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia,
Uganda, Yemen
Order processing: Most orders are shipped within 48 hours if the
items are all in stock. We try to stock as much as possible and may
occasionally have items not in stock due to other orders being processed.
We are a small staff of just 3 people, so if it is a particularly busy time, your order may not go out as
quickly aswe would like.... again, as much as possible we try to have orders out
within 48 hours. If you need something FAST, see "Rush Orders"
below.
Backorders:
We strive to keep as much stock as we can, but sometimes we do run out of
certain items.
Due to the change in postal regulations and rates, we are no longer able to ship
backorders at our expense.
When placing an order, if an item is out of stock, you will be given the option
to either a) cancel the out of stock items, b) wait for your order to ship
complete, or c) pay additional shipping for the backordered items.
RUSH Orders: If you need a RUSH order, it is best to CALL or FAX
your order in rather than e-mail it. We can ship UPS BLUE
(2 day) but it is expensive. We
cannot process NEXT DAY AIR
or EXPRESS MAIL orders. Our small town is NOT serviced by these options
and we must drive over 45 minutes into town BEFORE 10 AM to do next day. As
you can imagine, that is not possible. There will be a $10
charge for in-house rush processing.
Special Orders: If you need something we do not carry, or do not
have enough inventory, there may be a possibility to special order for you.
Special orders will be handled on a case-by-case basis depending on manufacturer
minimum order requirements. Special orders are subject to a 50%
non-refundable down payment with the remaining balance due when the order is
ready to ship.
NSF Checks: Non-sufficient funds or closed account checks
will be charged $35 for bank fees. We will require a money order, credit
card, or PayPal payment within 15 days of receipt of a bad check. After 15
days, we will turn you in for collection with a collection agency in your area
OR with the police department/District Attorney (whichever applies to your area)..... again, too
many bad apples..... sorry. All subsequent orders will need to be via
credit card, money order or PayPal. For new customers, we reserve the
right to hold checks up to 2 weeks until they clear the banks before shipping
your merchandise.
Package Tracking: All packages shipped by UPS get free package
tracking via the UPS.com website. All packages shipped Priority Mail are
sent using Delivery Confirmation which can be tracked at www.usps.com.
International Airmail packages cannot be tracked.
Missing Packages: Missing packages will be replaced as soon as
possible IF you have paid for insurance (or if your package has shipped by UPS). If you have elected NOT to
add insurance, we reserve the right to investigate the loss of your
package. This may take up to 30 days or more. (We're sorry to have
to do this, but too many bad apples have made us come up with this
policy)
Damages: Damaged packages will be replaced as soon as
possible IF you have paid for insurance. If you have elected NOT to add
insurance, we may ask for you to send the damaged items back at your expense
before we replace them.
Returns/Exchanges: Returns of undamaged, unopened items in re-sellable
condition will be accepted for STORE CREDIT or EXCHANGE only. Returns for
refund are subject to a 15% restocking
fee. Books & videos ARE NOT RETURNABLE. Freight is
your responsibility. We
cannot accept returns/exchanges for opened ink pads, paints, or partially used
items. Returns must be made within 45 days from date of purchase.
Special order items cannot be returned.
Received an Incorrect Item?: Please check your order carefully when you
receive it. We are only human and we do make occasional mistakes. If
we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving
your order.
We will pay for the item to be returned to us and send you the correct item as
soon as possible.
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